Memory (RAM) Removal/Reseat/Replace Guide

TABLE OF CONTENTS

• Symptoms
• Video Guide
• Written Guide (Removal)
• Written Guide (Putting Sticks Back In)
• Tips & Tricks
• Diagnostics

Symptoms

Let's start with the various symptoms that may lead you to needing to do the below process.

This could include:

No video / display when the PC starts up

No POST (Power on self test) when switched on

Random reboots / restarts of the system

BSOD's (Including: MEMORY_MANAGEMENT)

Video Guide

Here is an example YouTube video showing the process. It is not our video and it's a little old but some people might find it easier to see someone doing it rather than reading a guide: https://youtu.be/DLxNPBQBfT8?t=24 

Written Guide (Removal)

1. Shutdown the PC and unplug it from the mains power
2. Remove the side panel to gain access to the main chamber of the case
3. Locate the RAM sticks and find the clasp at the top and bottom of the stick
4. Push each of the clasps away from the RAM stick about 35-45° in turn, one by one, and you'll see/feel the RAM sticks pop up out of the slot
5. Once they're free, you can pull them directly upwards out of the slot

Written Guide (Putting Sticks Back In)

1. The clasp should be in the 'open' state with the clasp in the 35-45°C angled state
2. Line the RAM up to the slot - the notch in the middle of the stick can only go in 1 direction so line this up with the notch in the slot
3. Push from both ends of the stick at the same time with equal force until both clasps click into place (you should feel and hear this in most situations)

Tips & Tricks

More often than not the 'main chamber' is accessed from the 'left' hand side panel when looking at the system from the front for most 'tower' chassis. If you have a 'cube' style chassis check the case manual provided in your accessories box or look online on the case manufactures website.

Often side panels have retention screws - these will typically be either 2 screws at the back of the system on that side or with the newer glass style panels it may be 4 screws around the corners of the glass. Again refer to the manual for further instructions.

Showing the whole slot with the notch just off centre

Showing the retention clasp in the 'open' state

Diagnostics

The use of the process above can be for multiple purposes but mostly we're attempting to confirm that there is a fault with the memory (RAM).

Things to try:

Remove and reseat the RAM back into its original slot

Remove and reseat the RAM back into the alternative slots (if applicable)

Remove all but 1 stick of RAM and try the system

Swap that stick for the other and try the system (if the first fails still and continue repeating until you run out of sticks to try)

The system should be working on at least 1 stick of RAM, it is very rare to see all sticks fail.

If the above hasn't resolved it and the same symptoms are persisting, it is very likely something else is causing it, but this is best to discuss with our Customer Service Team by creating a ticket.